COVID-19 / Coronavirus Update
Date Posted:26 March 2020
Dear Customers & Partners,
I would like to thank you on behalf of everyone at Swift Supplies for your continued support and patronage during this incredibly difficult time. As this pandemic continues to escalate, we are committed to continuing to assist wherever we can.
We understand the critical role our products play for our customers in all kinds of industries and sectors across Australia and take this responsibility very seriously. Right now, we are completely operational and will continue to update this post with the latest developments regarding this situation.
The following sections will outline the various steps we are taking to minimise risk internally as well as outlining our plans should the situation change. Should you have any questions not answered here, we definitely encourage you to contact us. We'll assist in any way we can.
Availability of Stock, Fabrication Services and Support.
We have not experienced any major disruptions to our supply chain and do not anticipate any increase in stock shortages.
As many of you would know, we have a huge range of items and parts (10,000+) and carry large stock quantities. Some items are currently out of stock and this status is reflected on our website. This is normal and we are replenishing this stock as fast as possible.
All our fabrication facilities continue to operate and have not been affected in any way. Lead times for slit tapes, cut gaskets and sawn components are all as normal. As always, should you need to confirm a lead time for a fabricated part (or require something particularly urgently) please contact us. We’ll always do everything we can to assist.
All our customer support and product specialist personnel have now transitioned to working remotely and will continue to do so for the foreseeable future. No changes are being made to how we can help you and you should not expect any delays with having questions answered. We’re still here to help.
Changes to Courier Timelines and Policies.
We have been informed by several our courier partners that they are no longer requiring a signature on delivery.
We have also heard of some delays for some services in some areas. At the moment, there does not appear to be any fixed pattern to this so we will continue to monitor the situation and adjust our courier use to get you your orders as quickly as possible.
Given the speed with which this situation is evolving, links to our primary delivery partners sites are included below. Each has more information on how they are responding to the coronavirus situation.
As always, we’re committed to being as flexible as possible with delivery options. Should you prefer a particular courier, please let us know and we’ll try to accommodate you whenever we can.
Changes to Our Internal Policies.
We are following all governmental guidelines for social distancing and enhanced hygiene. Our warehouse and factory staff have all made the necessary adjustments and will continue to do so as advice changes.
We do not have any public facing storefronts or shops and are working with those vendors who do need site access (couriers) to ensure all social distancing guidelines are adhered to.
While we do not anticipate it, should our operational status change at any point in the future all of you with pending orders that could be delayed will be notified and offered a range the options of a credit/refund for the order or waiting until we are able to open again. What this means is you can be confident that you won't be left stranded. We value each and every one of our customers and would never close without letting you know what is happening with your order(s).
We have no plans to take close any of our operations but given our commitment to following governmental advice we cannot be sure that it will not be asked of us.